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Can I supply a gemstone to be set in a ring from your collection?
Yes, we would be glad to work with your diamond / gemstone/ or heirloom, and we use the following process to ensure that what you provide to us is returned safely back to you:. 1) We need a copy of your gem certificate or appraisal so that there is a
Do you have a military discount?
We are honored to offer a military discount to our service members. For eligible customers with a valid military ID, we provide 5% off on the setting cost of the ring (excludes cost of center stone). Please contact us at [email protected] wi
Can I visit the store to pick up my order?
Yes, select the in-store pickup option during check out, and we will contact you to schedule a pick up time when your order is ready.
Do you have an estimated completion time for orders?
The completion time of your order depends on the complexity of your project, and every project generally consists of the following main stages:. Most products state the approximate delivery time in the product description section, and if none is stat
How can I check the progress of my order?
We recommend that you start by looking for the Order Update email from us, which is normally sent 2-3 weeks after you place your order (during this time, we are designing and procuring the materials for your piece). The Order Update email will conta
Will the wedding band fit perfectly with my engagement ring?
The 'perfect fit' means different things to different people. If you have a specific vision of how you want your wedding band to look, it is best to contact us with your specific request. That being said, if you are returning to us for a wedding ban