Domestic shipping rates vary depending on the speed and amount of insurance required for your item. For 2nd day service, rates range from $35 to $80. For overnight service, rates range from $50 to $95. Saturday delivery is an option that can be reque
International shipping rates start at $85.00 - rates and availability depend on the region of shipment. Local duties and import taxes may apply in addition to our charges: you will be responsible for any customs duties or clearance for all internatio
Once your order is placed and payment is received, your order will be shipped as soon as it is ready. You will be emailed with a tracking number for the package. The package will be fully insured for transit and will require a signature for when it a
Ken & Dana Design is not responsible for any delivery delays due to inclement weather, carrier delays, or incorrect addresses. If your order is lost or tampered with during shipment, please contact us to report a damaged or missing piece within 3 day
Yes. You can shop with confidence knowing that if you are not satisfied, you may take advantage of our 14 day return & exchange policy. The item must be returned in its original, unworn condition within 14 days of the initial shipment. Each piece mus
A complimentary return shipping label is included with every purchase shipped within the US. Please follow the instructions on this return form to mail your item(s) to us. Alternatively if you are in New York city, you may make an appointment to drop
During the check out process, you will have the option to ship your ring or pick up from our studio. Once your ring is ready, we will notify you to schedule an appointment to pick up. Our store address and contact information will be provided to you
To cancel your order, please contact our sales team at sales@kenanddanadesign.com, and include your order number and the reason for cancellation in your message. Please note that if your order was a custom design, the portion of your order that has
Choose the 'Pick Up' option at the check out cart, and once your order is ready, we will contact you to schedule a pick up.
Most rings are made to order, and you will typically get an estimated completion date within two weeks of your order placement (during these two weeks, we are gathering material and building your ring design). Ready to Ship rings that require a finge
Absolutely, if you require an itemized invoice of your ring order for insurance purposes or any other reason, please email us at info@kenanddanadesign.com with your order number. This detailed invoice will include all necessary information regarding
Upon completion, an engagement ring is shipped fully insured using FedEx 2nd Day or Next Day. Once shipped, you will receive tracking information. For security reasons, high value packages always require a signature upon delivery, and for this reason
After placing an order, if you need to confirm specific details such as the ring size, simply reach out to us with your order ID. We will confirm the details of your order and ensure that all specifications are as you requested. We'll keep in touch w
If you have made a mistake on your order, please reach out to our team right away. If we have not started fabricating your order, changing the metal may be an easy record update. However, if we are close to completing your ring and you need to cha
For order specific questions, such as production time or changing your order details, please contact us at sales@kenanddanadesign.com and provide your order number in the subject title.