Can I make a return?Updated a year ago

Yes. You can shop with confidence knowing that if you are not satisfied, you may take advantage of our 14 day return & exchange policy. The item must be returned in its original, unworn condition within 14 days of the initial shipment. Each piece must be returned in the original packaging with all original documentation/certification. Shipping fees are nonrefundable.

Please note a few exceptions:
1) Items that are special order, customized/altered, engraved, have been repaired/resized, fall outside of the standard ring size range, or have been previously exchanged are not returnable or exchangeable. Also, rings that are not resizable such as eternity bands or rings with special patterns are not eligible for return.

2) Given the custom nature of our work, we cannot bare responsibility for order information that is provided to us incorrectly. In this situation, we will help you as best as we can, but if a new ring needs to be fabricated, then your change request will be subjected to a restocking fee up to 15% of the cost of the setting.

3) Loose diamond orders must be returned within 5 business days of delivery due to their high demand and short settlement timeframe. Each client can purchase a maximum of two stones at a time.

4) Given our focus to produce high quality work at a small scale, we reserve the right to refuse any orders that are placed with the intention that some items would be returned (ie. ordering 3 rings and returning 2 of them).

Please note that rush fees and shipping charges are non-refundable and we do not pay for shipping, duties or taxes of items returned to us.