Ken & Dana Design
35 W 36th St, Unit 8W
New York, NY 10018

Ken & Dana Design

We are normally available to answer any question during business hours (M-F, 11am to 6:30pm), and select Saturdays. &#xA0;You can find our contact information at this <a href="https://shop.kenanddanadesign.com/pages/contact">page</a>.

We are normally available to answer any question during business hours (M-F, 11am to 6:30pm), and select Saturdays.  You can find our contact information at this page.

What is the studio's schedule for phone inquiries?

Appointments & Customer Service

How do I set up an appointment for a design consultation?

What is the process for rescheduling an in-person consultation appointment?

How do I submit information for a claim for lost or damaged jewelry?

Do you offer virtual or remote appointments?

Do you guys have a store in person?

Can you create a custom engagement ring for me?

How can I customize my engagement ring in a budget-friendly manner?

Can I customize the ring by changing the side stones or setting?

How do I request a specific feature, like an engraved date, on a wedding band when ordering?

Do you offer temporary settings?

I have a custom ring question

Do you offer custom ring design services?

Can I use my own gemstones for a custom ring design?

Customizing a Ring

When will I receive my order?

Can my order be rushed?

I need a ring today. Do you have anything available?

How long does it take to complete a ring order and how can I track it?

Will my order arrive in time for my wedding?

How can I ensure my order is processed as a rush order if I forgot to select the option at checkout?

Ring Production Timeline

Domestic shipping

International shipping

Insurance and tracking

General Shipping Notice

Can I make a return?

How do I make a return or resize a ring?

How do I arrange a ring pick-up at the store instead of shipping?

How do I cancel my order?

What is the process for picking up an order from the store?

How can I get updates on the status of my ring order?

Is it possible to receive an itemized invoice for my ring order?

How is an engagement ring shipped, and is a signature required upon delivery?

How can I confirm the details of my recent order, such as the ring size?

How can I adjust my ring order from rose gold to white gold after it has been placed?

I have a question about my order

Ordering, Shipping and Returns

Financing your ring

Do you offer a layaway plan?

How much should I spend?

How do I determine the total price of an item?

Accepted methods of payment: credit cards, checks, bank wire, and bitcoin

Do you offer discounts?

Paying for & Financing Your Ring

How do I determine the ring size?

Can my ring be resized?

Can I use another jeweler to size or repair my Ken & Dana Design ring after purchase?

What are the procedures for resizing a ring, and can the size be precisely adjusted?

How do you handle resizing for engagement rings?

Ring Sizing

Do you offer a warranty?

Do you offer free maintenance on your engagement rings?

How do I make a return or exchange?

How is Ken & Dana different from other retailers?

Returns & Warranties

How to clean your engagement & wedding ring

What should I do if I want to repair or service my jewelry?

How often should I have my engagement ring serviced by Ken & Dana Design?

Are there any times when I should not be wearing my engagement ring?

Does Ken and Dana offer insurance for my ring?

Do you offer free cleaning?

When to take off your engagement ring

Why are my fingers turning black from my gold rings?

What to do if your ring is stuck?

I need help with my diamond or gemstone

Product Care

Do you use conflict free diamonds?

What is the Kimberly Process?

What is recycled metal?

Will a portion of my sale be donated to any charities or organizations?

Ethical & Environmental Considerations

What is the difference between diamonds and colored gems?

What is the Ken & Dana Design diamond quality standard?

What size diamond should I get?

How does the diamond sourcing process work, and can I see the stone before it's set?

Can I provide my own diamond or gemstone?

Can I upgrade my diamond?

Are your diamonds available for viewing?

Do you offer lab grown diamond engagement rings?

Should I use a lab or natural diamond in my ring? What's the difference?

Can I order a custom ring with a moissanite instead of a lab-created diamond?

Diamonds 101

What colored stones do you offer?

Can you use an aquamarine gemstone for my ring?

Can you use an emerald in my engagement ring?

Can you use moissanite in an engagement ring?

Can you use rubies in my engagement ring?

Gemstones 101

What metals do you work with?

What is the difference between platinum, white gold, and silver?

How can I visualize a ring in a different metal or without certain features if no images are available?

What is the studio's schedule for phone inquiries?Updated a year ago