Do you offer a warranty?Updated a year ago
Yes. Ken & Dana Design jewelry is meticulously handcrafted in New York City with the highest standards of quality and excellence, and we are proud of our work. We offer a limited lifetime warranty on the craftsmanship of our jewelry.
Our manufacturing warranty guarantees we take full responsibility for any manufacturing / structural issues for your piece(s). To be more specific, let's say there is a particular stone that continues to fall out or the metal cracks under normal wear - these are signs the material is compromised and needs to be reworked. Which we would 100% take care of and make it right for you. Any servicing required due to normal wear and tear or if the piece experiences some kind of trauma, that is when insurance would come into play (thank goodness for insurance!). Because rings are worn on your hand, all day, everyday, and constantly come into contact with surfaces, it is unfortunately inevitable for your ring to experience some sort of damage throughout its lifetime. For these reasons, we encourage our clients to send in their pieces for maintenance annually so that any potential hiccups can be addressed immediately and to fully insure your pieces. If you have insurance, any servicing would be covered by them to make the process smooth and stress free!
Should your jewelry require attention related to damage, please contact us for instructions on shipping your ring to us. Before your ring is shipped to us, we will need to collect a $70 deposit which covers the cost of two-way shipping (we will email you a shipping label). Upon receipt, your ring will be evaluated by one of our team members to determine if the damage is covered by our warranty. This fee will be refunded in full if the repair work is determined to be covered by our warranty. If your repair is not covered by our warranty, we will notify you with an estimated cost for you to approve before any repair work is performed. If you approve the repairs, your deposit will be applied to the total cost. If you do not approve the repairs, the deposit will be used to cover the return shipping charge after evaluation.
If a manufacturing issue is found, Ken & Dana will repair the damage without charge. Additionally we will cover the service and shipping cost on most minor repairs that happen within twenty four months from the time you receive your product (assuming no obvious major trauma is found). Examples include diamond accent replacement, tightening of loose stones, and ring warping. Beyond the first year, minor repairs are usually required because of wear and tear, and we will charge you a service fee at our cost + shipping (if applicable).
Any repair or service by someone other than Ken & Dana Design will void this warranty. This warranty excludes coverage for wear and tear, physical abuse, theft, loss of center gemstone, and damage caused by failure to obtain the proper repairs to preserve the integrity of the jewelry. Examples of issues not covered by our lifetime warranty include: precious metals worn over a long period (in particular, in delicate areas such as prongs) will wear thin over time and requires restoration as part of normal wear and tear; the loss of gemstone(s) caused by damage or wear and tear - such as prongs catching, wearing out, or being struck by force; change in metal color due to exposure to chemicals, make-up, or baths and swimming pools; and, ring warping due to improper fit.
We always recommend the purchase of independent insurance for your Ken & Dana Design jewelry. This will help recover damaged, lost or stolen jewelry, and any repairs that fall outside of our warranty.