Ken & Dana Design
35 W 36th St, Unit 8W
New York, NY 10018

Ken & Dana Design

Ken & Dana Design Help Center 

Appointments & Customer Service

Customizing a Ring

Ring Production Timeline

Ordering, Shipping and Returns

Paying for & Financing Your Ring

Ring Sizing

Returns & Warranties

Product Care

Ethical & Environmental Considerations

Diamonds 101

Gemstones 101

Ring Metal 101

Wedding Bands & Rings

Product Related

Yes, we would be glad to work with your diamond / gemstone/ or heirloom, and we use the following process to ensure that what you provide to us is returned safely back to you:. 1) We need a copy of your gem certificate or appraisal so that there is a

Yes, we would be glad to work with your diamond / gemstone/ or heirloom, and we use the following process to ensure that what you provide to us is returned safely back to you:1) We need a copy of your gem certificate or appraisal so that there is a record of what you are providing to us. After you receive your ring, any independent jeweler or appraiser should be able to verify that what we returned to you matches the original certificate or appraisal.2) We can provide you with an insured shipping label (at a nominal fee) so that you can safely mail your asset to us, or you can make an appointment to drop off your diamond or jewelry at our New York City studio.3) Everything we do is fully insured through Jewelers Mutual: our premise, our inventory, and client assets entrusted to our possession. Therefore, should anything happen to your valuables during manufacturing, you are 100% covered. As such, we assess a fee to provide this service based on the value of your asset. This fee is $250 for goods valued under $5000, and increases by $250 for each additional $5000 in value.To move forward, please email us at <a href="mailto:sales@kenanddanadesign.com,">sales@kenanddanadesign.com,</a> and let us know which ring you would like to bring to life, and include a copy of your gem certificate or appraisal.&#xA0;&#xA0;

Can I supply a gemstone to be set in a ring from your collection?

We are honored to offer a military discount to our service members. For eligible customers with a valid military ID, we provide 5% off on the setting cost of the ring (excludes cost of center stone). Please contact us at sales@kenanddanadesign.com wi

We are honored to offer a military discount to our service members. For eligible customers with a valid military ID, we provide 5% off on the setting cost of the ring (excludes cost of center stone). Please contact us at <a href="mailto:sales@kenanddanadesign.com">sales@kenanddanadesign.com</a> with a copy of your ID, and let us know the details of your order.&#xA0; &#xA0;

Do you have a military discount?

Yes, select the in-store pickup option during check out, and we will contact you to schedule a pick up time when your order is ready.

Yes, select the in-store pickup option during check out, and we will contact you to schedule a pick up time when your order is ready. &#xA0;

Can I visit the store to pick up my order?

The completion time of your order depends on the complexity of your project, and every project generally consists of the following main stages:. Most products state the approximate delivery time in the product description section, and if none is stat

The completion time of your order depends on the complexity of your project, and every project generally consists of the following main stages:&#xA0;<ol><li style="font-size: 16px;">Design &amp; Material Sourcing - If you are ordering an existing design from our website, then this first stage is generally straightforward and predictable (about one to two weeks). &#xA0;If you want small tweaks to an existing design, this is usually simple unless your project involves a material (usually gemstone) that is difficult to find. &#xA0;Fully custom projects usually require two weeks to several months for the design, which includes client feedback and approval. &#xA0;</li><li style="font-size: 16px;">Fabrication - The completion of stage 1 allows us to begin production of your piece, which ranges from 2.5 weeks for a simple solitaire, to 4-5 weeks for most rings, and up to several months for super complex projects (ie. lots of pav&#xE9; settings, hand-engraving, intricate details, and custom cut gemstones such as our <a href="https://shop.kenanddanadesign.com/products/andora">Andora</a> design). &#xA0;&#xA0;</li></ol>Most products state the approximate delivery time in the product description section, and if none is stated, then 5-6 weeks delivery time is a good assumption for most products. &#xA0;&#xA0;Please be reminded that special holiday closures add to the above timeline, such as our annual summer &amp; winter break (normally first week of July, and two weeks around Xmas and New Years).&#xA0;

Do you have an estimated completion time for orders?

We recommend that you start by looking for the Order Update email from us, which is normally sent 2-3 weeks after you place your order (during this time, we are designing and procuring the materials for your piece).  The Order Update email will conta

We recommend that you start by looking for the Order Update email from us, which is normally sent 2-3 weeks after you place your order (during this time, we are designing and procuring the materials for your piece). &#xA0;The Order Update email will contain the estimated date of completion of your project, which is mostly accurate. &#xA0;&#xA0;To check on the progress of your order at any time, especially if the estimated completion date has passed, please <a href="mailto:orders@kenanddanadesign.com">email</a> or call us at 212.972.7031.&#xA0;

How can I check the progress of my order?

The 'perfect fit' means different things to different people.  If you have a specific vision of how you want your wedding band to look, it is best to contact us with your specific request. That being said, if you are returning to us for a wedding ban

The &apos;perfect fit&apos; means different things to different people. &#xA0;If you have a specific vision of how you want your wedding band to look, it is best to contact us with your specific request. &#xA0;That being said, if you are returning to us for a wedding band that complements an already-purchased engagement ring, we generally have a pretty good idea of what to do. &#xA0;There is no need to send your engagement ring back, as we have a record of your engagement ring specs. Please indicate in the &apos;Notes&apos; section during checkout that your two rings are intended to fit together. We&#x2019;ll handle the rest, ensuring a seamless match for your special day.Please note that a &apos;puzzle fit&apos; between the engagement ring and wedding band is not the standard, and generally requires extra cost. &#xA0;In some instances, we may need to take physical possession of your engagement ring in order to create a wedding band that puzzle fits with your ring.&#xA0;&#xA0;